The Independent Pharmacy Growth Index Assessment

Where Is Your Pharmacy Leaking Growth?

Get your Pharmacy Growth Score across the four systems that decide whether an independent pharmacy grows, or loses patients.

Built by a former independent pharmacy owner who grew his own store 275% in three and a half years, with no paid ads, then exited.

It takes about 3 minutes. And it's free.

You run a good pharmacy. You know it. Your patients know it.

So why does growth still feel this hard?

Reimbursements shrink every renewal. Chains and mail order keep pulling at patients you've served for years. In January 2025, the NCPA surveyed 8,000 independent owners. 96.5% said PBM reimbursement threatens their business. That pressure is real.

But here's what I learned owning my own pharmacy. The PBMs squeeze your margin. They're not the reason most pharmacies struggle.

Most independent pharmacies aren't being beaten. They're being forgotten.

Patients don't leave loudly. They drift. A missed refill. A mail-order letter. A chain that was a little more convenient that week. You don't see it happen. You just notice, months later, that the numbers are softer and you're not sure why.

That drift isn't a service problem. It's a systems problem. And you can't fix a leak you can't see.

So where's yours?

What You'll Discover

Your Pharmacy Growth Score.

One number that tells you where your pharmacy stands today.

Your strongest system.

What's already working, so you protect it instead of taking it for granted.

Where the leak is.

The weakest of your four growth systems, which is where patients and profit are drifting out.

What to fix first.

Not a to-do list. The one system worth installing next.

How It Works

Answer the questions.
Straight questions about how your pharmacy actually runs. About 3 minutes.

Get your score.
Your Growth Score plus a breakdown across all four systems, on screen right away.

See your next move.
A clear read on which system needs attention first, and why.

The Four Growth Systems

The assessment measures the four systems that separate the independents that grow from the ones that drift.

Patient Attraction

How the right patients find you on purpose, instead of by luck and location.

Community Visibility

Whether your town knows what you do, or just where you are.

Patient Referrals

Whether happy patients bring you the next one. Goodwill is not a referral system.

Patient Retention

Whether patients keep choosing you, or drift to the chain without a sound.

MIKE HODGES
Former Independent Pharmacy Owner

Created by An Independent Pharmacy Owner, Not A Consultant

Mike Hodges owned an independent pharmacy. He grew it 275% in three and a half years with no paid ads, mailed his patient newsletter for 84 straight months, and then exited the business.

Over more than 30 years in pharmacy he's worked across retail ownership, wholesale distribution, private label, compounding, and marketing. He built this assessment from what he learned behind the counter: the difference between the stores that grow and the stores that drift is never effort. It's systems.

Today he runs Pharmacy Breakthroughs, helping independent owners install the growth systems he had to figure out the hard way.

"Your business isn’t broken. It’s missing a missing a system."